We are Hike Pyrenees SL, CIF B22379200, travel agency CAA305, Turismo Activo TA-HU-0308, having its head office at c/Rambla de San Pedro 3, 22630 Biescas, Spain, and its registered office at c/ Cantarranas 70, 22630 Biescas, Spain.
This section entitled ‘Our Agreement with You’ sets out what you are legally entitled to expect from us when you book a holiday with us.
1. Insurance
- It is a condition of your booking with us that you and all other members of your party are adequately insured for all of the activities that they will be taking part in.
- Any person who is under 18 years old must be accompanied by an adult.
- We may ask for details of your insurance prior to departure.
- For guests from within the EU – The E111 form has been replaced by the European Health Insurance Card (EHIC). We advise all customers to obtain an EHIC before travelling (this is not a substitute for travel insurance).
2. Health and Fitness
- Our holidays are active, and customers should have the appropriate level of fitness.
- If you are pregnant, we advise you to seek the advice of your doctor before booking with us.
- For your own safety, please advise us of any health conditions such as asthma, diabetes, pregnancy or any other disability.
3. Cancellations
- The cancellation will only be effective from the date that the cancellation is received in writing by email.
- Cancellation charges will be payable as follows:
- Cancellation fee of 100% is charged if cancelled 44 days or less before the trip.
- Cancellation fee of 30% is charged if cancelled 45 days or more before the trip.
4. Dietary Requirements
- We can cater for vegetarians, vegans and other dietary requirements, but require at least 7 days’ notice prior to your holiday.
- Please notify us of any dietary requirements at the time of booking.
5. Alterations
- All prices that we advertise are accurate at the date published in our brochures and on our website, but we reserve the right to change any of those prices from time to time.
- Prices can go up or down. We will be able to tell you the up-to-date price of your chosen accommodation before confirming your booking.
- We reserve the right to make alterations to the itineraries for reasons beyond our reasonable control, such as bad weather or failure by any of our third-party suppliers.
6. Customer Conduct
- We and our suppliers reserve the right to terminate your participation in any activity if, in our opinion or in the opinion of our supplier, your behaviour is considered a danger to yourself or others, or is threatening or abusive towards other guests or any member of our staff or our supplier’s staff.
- In these circumstances, you may be evicted from the accommodation and no refunds will be paid. We may also make a claim against you for any costs and expenses incurred as a result of your behaviour.
- Criminal proceedings may also be instigated.
- References to “you” or “your” include, for the purposes of this section, the conduct of any other person in your party.
7. Complaints
- If you have cause for complaint about any service or accommodation, you must immediately notify the supplier of the service in question locally.
- If they are unable to resolve the problem immediately, and a member of our staff is not available, you should contact us straight away by telephone/email and we will endeavour to assist.
- If you are still not satisfied, you must write to our Registered Office within 28 days of leaving the accommodation to allow your complaint to be properly investigated.
- Please write your booking reference on your letter, and include your daytime and evening telephone numbers.
- If you do not give us the opportunity to resolve any problem locally by reporting it to the accommodation supplier, then we may not be able to deal positively with any complaint that you make to us in writing.
8. Travel Arrangements
- It is not our responsibility to organise transport to and from the meeting point advised to you at the time of your booking.
- All transport or travel-related bookings, expenses, insurance, and other requirements in this respect are your responsibility and the responsibility of any other travellers in your party.
9. Privacy Policy
- We do not store credit card details nor do we share financial details with any third parties.
- We will not share your email address, physical address or personal details with any third party.
10. Limitation of Liability
10.1. This section sets out our entire financial liability (including any liability for the acts or omissions of our employees and subcontractors) to you and all members of your party in respect of:
- any breach of contract
- any representation, statement or tortious act or omission (including negligence) arising under or in connection with your holiday
10.2. Nothing shall limit or exclude our liability for:
- death or personal injury resulting from our negligence
- or for any damage or liability incurred by you as a result of our fraud or fraudulent misrepresentation
10.3. Subject to paragraph (10.2) above, we shall not be liable for:
- any special, indirect or consequential losses, costs, damages, charges or expenses
- Our total liability in contract, tort (including if we have been negligent or are in breach of our statutory duty), or misrepresentation arising in connection with our performance, or contemplated performance under this contract shall be limited to the price paid by you for the services in question
- For the purposes of this paragraph, the terms ‘our’, ‘we’ or ‘us’ shall be deemed to include us and our suppliers; and ‘you’ or ‘your’ shall be deemed to include you and those of your party
11. Governing Law
This contract is made in Spain and if there is any dispute or claim arising out of or in connection with your holiday, such dispute or claim shall be dealt with under Spanish law, in a Spanish court.
