Do The North Terms & Conditions

All trips, activities and transfers will hereafter be referred to as “tours”. All bookings are made with Do the North AB, a tour operator based in Sweden (organisation number 556991-5381). Do the North AB will hereafter be referred to as “we”. All the information provided on the website is, to the best of our knowledge or belief, correct at the time of publication. We will advise you of any changes that are fundamental to the contract or which we believe will affect the enjoyment of the holiday.

1. Bookings & Payment

When a booking is made we will require a deposit of 1,000 SEK per person, and send a booking confirmation by email with a link to your personal Trip Planner where the remaining amount will be payable by debit/credit card two weeks prior to the tour at the latest. Your food and upgrades (for self-guided tours) are due upon arrival, payable by debit/credit card.

2. Cancellations

If you must cancel your tour, send us an email with your written request.

Cancellations between the booking confirmation date until 15 days before arrival will be refunded the full amount including deposit paid. It takes approximately 5 business days for your refund to be deposited into your bank account. We use the debit/credit card information we have on file from your secure payment.

Cancellations between 14 days and arrival will not be refunded unless:

• the FCO or other government authority issues a warning against traveling to Sweden, or
• your flight is cancelled with no suitable alternative
• you will need to self-quarantine upon return to your country of residence
• you have been advised to self-isolate

3. Your Obligations

Remember that the contact details you provide us with when making a booking are our only way of contacting you.

Please check your Trip Planner carefully and make sure all dates/times and products/services are booked according to your requirements. If not, please contact Do the North to correct any misunderstandings immediately.

4. Liability for Damage

Follow all rules and instructions that apply to activities and the use of equipment. You are responsible for looking after it during your tour. A reasonable level of wear and tear is expected over time, and you should notify us if anything is faulty. The equipment will be inspected upon your return to ensure it is in good working order.

In the event of excessive damage that is the result of careless behaviour or mistreatment of equipment, Do the North reserves the right to charge you for repair or replacement costs incurred.

5. Complaints

Any problems that occur during your stay must be reported immediately to the staff at Do the North, so that we have the opportunity to resolve them.

6. Privacy

The personal data you submit on the Do the North website will be treated with the utmost care and respect. We handle personal data submitted to us in accordance with what is laid down in the Swedish acts of personal data (“Personuppgiftslagen” SFS 1998:204) and electronic communication (“Lagen om elektronisk kommunikation” SFS 2003:389). Personal data includes your name, address, phone number and email address.

7. Force Majeure

Force majeure means unusual, unpredictable and unavoidable events that are outside of the organiser’s control, and that prevent the contract from being fulfilled. During these conditions the organiser is free from liability or other consequences.

8. Insolvency Insurance

Companies selling travel packages within the EEA are required to have insolvency insurance (under EU directive The Package Travel Directive (2015/2302/EU) Chapter V) in place. This is to protect the customer in case of bankruptcy and covers a refund of any balance paid for the tour. We have our insolvency insurance with Kammarkollegiet, as required by Swedish law.

9. Subject to Change

Do the North reserves the right to change times, prices, payment, booking or discount conditions at will. Prices for coming seasons are always preliminary and are subject to change.

10. Safety and Responsibility

Your guide has first aid training and is very experienced in regard to ski touring and skating. However, outdoor activities always have potential risks, and it is up to you to take reasonable care. Do the North provides you with the information, guidance and equipment needed for skiing and skating safely. You must follow the directions of your guide and behave responsibly.

It’s paramount that your guide feels he/she can guarantee your and the other group members’ safety as much as possible and make sure all participants are enjoying their tour. If your guide deems it necessary you will receive one warning with a clear explanation of how your behaviour is not acceptable and why. If the situation does not improve, we may take the extreme measure of removing you from the group early.

We do offer alcoholic beverages for purchase, but it’s under the condition that you consume them in a responsible manner.

11. Environment

The fells of Dalarna are a sensitive environment that is governed by Swedish law. The rules of “Allemansrätten” grant you the right to public access, allowing freedom to camp in the wilderness provided that you respect the nature and property.

12. Weather

Skiing and skating are possible in most weather conditions, however in extreme circumstances we may be forced to make alternative arrangements. Our tour itineraries are examples and we adapt them according to weather and group abilities.

Do the North AB
Engelbrektplan 2, 1203
722 16 Västerås, Sweden
Organisation number 556991-5381
VAT number: SE556991538101