Bruksvallslidens Hotel & Stugby’s

1. Operator Information

All tours and activities are operated by Bruksvallslidens Hotel & Stugby, referred to as “the company,” “we,” or “us” in this document. Bruksvallslidens Hotel & Stugby is registered with Organization Number: 556157-0408.

2. Financial Protection

The company complies with National Law or Regulations, ensuring protection for package tours and travel guarantees. We are also a member of VISITA.

3. Applicability

These terms and conditions apply to all bookings made for activity packages such as Beginner Cross Country Skiing and Yoga Retreat, Improvers Cross Country Skiing and Yoga Retreat, and Beginner Skate Ski and Yoga Retreat. They form the basis of the agreement between you and the company.

4. Booking and Payment

4.1. Eligibility: Bookings are accepted from individuals aged 18 and above. Bookings for minors require written consent from a legal guardian and must be accompanied by an adult.

4.2. Confirmation: Upon booking, you will receive a confirmation. Please review it carefully and notify us of any errors immediately.

4.3. Payment: Payments must be made in full by the specified due date. Accepted payment methods include invoice and bank transfer. Additional fees may apply for international payments.

5. Cancellation by You

Cancellations must be made in writing. The following cancellation fees apply:

• Cancellation fee of 100% is charged if cancelled 45 days or less before the trip
• Cancellation fee of 30% is charged if cancelled 46 days or more before the trip

We recommend purchasing cancellation insurance. Contact your insurance provider for coverage details.

6. Alterations by the Company

We reserve the right to make changes to the itinerary due to unforeseen circumstances. We will notify you of significant changes as soon as possible and offer alternatives when feasible. Minor changes are considered part of the travel experience.

7. Prices

Prices are subject to adjustment based on changes in underlying costs, including taxes. You will be notified of any price increase exceeding 8% and may cancel the booking without penalty if desired.

8. Minimum Group Size

Some activities require a minimum group size, as indicated in the trip description. If the group size is not met, we may cancel the trip or offer alternatives with an additional charge.

9. Cancellation by the Company

If we cancel your trip, you will receive a full refund unless the cancellation is due to force majeure or extraordinary circumstances beyond our control. We are not responsible for any additional expenses incurred by you.

10. Force Majeure

The company is not liable for cancellations or disruptions caused by events beyond its control, such as natural disasters, pandemics, war, or government advisories.

11. Itinerary and Activities

The itinerary is subject to changes based on weather, safety, or other factors. Any additional costs resulting from changes are the responsibility of the client.

12. Third-Party Providers

We work with third-party providers for certain services. While we select providers carefully, we are not liable for their actions or unforeseen issues.

13. Insurance

Clients are responsible for obtaining comprehensive insurance covering medical expenses, repatriation, and activity-specific risks. Insurance documentation must be presented upon request.

14. Fitness and Equipment

Participants must meet the fitness and skill requirements specified for the activity. Failure to meet these requirements may result in exclusion without refund. Pre-departure information on required equipment will be provided.

15. Medical Care

Clients must disclose any medical conditions that may affect participation and provide a doctor’s certificate if requested.

16. Acceptance of Risk

Participation in activities involves inherent risks. By booking, you acknowledge and accept these risks. Our guides will provide instructions that must be followed for safety.

17. Code of Conduct

Participants must behave responsibly, follow the guide’s instructions, and respect fellow travelers. Failure to comply may result in exclusion without refund.

18. Leaving the Tour

If you choose to leave the tour voluntarily, we are not liable for your safety, well-being, or additional costs incurred.

19. Travel Documentation

It is your responsibility to ensure you meet all visa and travel requirements for the destination.

20. Complaints

Complaints should be raised promptly during the activity to allow for resolution. Written complaints must be submitted within 30 days of the trip’s conclusion.

21. Media Usage

By participating in our activities, you grant the company permission to use photos or videos of you for promotional purposes unless explicitly stated otherwise.

22. Privacy Policy

By agreeing to these terms, you acknowledge that you have read and accepted our privacy policy.

Effective Date: 2025-08-20

Bruksvallslidens Hotel & Stugby reserves the right to update these terms and conditions.