Gutsy Girls Ltd. Agency Terms & Conditions

Except where otherwise specified, we, Gutsy Girls Ltd. a company registered in England with company number 12288619 and registered office address of 3 Juziers Drive, East Hoathly, East Sussex, United Kingdom, BN8 6AE, act only as an agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any travel arrangements or other services you purchase (“Arrangements”) or for the acts or omissions of any supplier or other person(s) or party(ies) connected with any arrangements.  For all Arrangements, your contract will be with the supplier of the arrangements in question (the “Supplier/Principal”).

All references to ‘packages’ and ‘package holidays’ on this website, marketing material or in these Agency Terms & Conditions means packages organised by third party Supplier/Principals on whose behalf we act as an agent. We do not organise or sell packages in our own name. 

By making a booking with us, the first named person on the booking agrees on behalf of all persons detailed on the booking that he/she:

  1. read these Agency Terms & Conditions and agree to be bound by them; 

  2. consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements); and 

  3. is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services;

  4. accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

1 - Contract

When making your booking we will arrange for you to enter into a contract with the applicable Supplier/Principal (e.g. tour operator /accommodation company) of the Arrangements, as specified on your Booking Confirmation. As agent we accept no responsibility for the acts or omissions of the Supplier/Principal or for the services provided by them. The Supplier/Principal’s booking conditions may limit and/or exclude the Supplier/Principal's liability to you. Please ask us for copies of these if you do not have them.

Your booking with us is subject to these Agency Terms and Conditions and the specific terms and conditions of the relevant Supplier/Principal(s) you contract with. Please read both carefully prior to booking. 


2 - Booking & Paying For Your Arrangements  

To book your chosen Arrangements, you must pay a deposit as required by the Supplier/Principal of the Arrangements and we will inform you of the amount at the time of booking. You must also pay all applicable insurance premiums and booking fees. 

We will pass on the payment and then issue you with a Booking Confirmation on behalf of the Supplier/Principal. At this point, a binding contract between you and the Supplier/Principal will exist. Please check that all names, dates and timings are correct on receipt of the Booking Confirmation and advise us of any errors immediately as changes may incur charges and/or cannot be after 7 days of issue.

If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Supplier/Principal who may cancel your booking and charge the cancellation fees set out in their booking conditions.

Except where otherwise advised or stated in the booking conditions of the Supplier/Principal concerned, all monies you pay to us for Arrangements will be held on behalf of the Supplier/Principal and forwarded on to the Supplier/Principal in accordance with our agreement with the Supplier/Principal.

3 - Prices 

We reserve the right to amend advertised prices at any time.  We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.  You must check the price of your chosen Arrangements at the time of booking.

4 - Insurance 

Many Supplier/Principals require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance as soon as you book your Arrangements, in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; activities related to your booked Arrangements; loss of baggage and money; and other expenses. Failure to disclose relevant information will affect your insurance.

5 - Special Requests 

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Supplier/Principal, but we can't guarantee that they will be met and we will have no liability to you if they are not. 


6 - Changes & Cancellations By You

Any cancellation or amendment request must be sent to us by email to bookings@gutsygirls.co.uk, and will take effect at the time we receive it. 

Whilst we will try to assist, we cannot guarantee that the Supplier/Principal will meet such requests. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Supplier/Principal of your Arrangements. The Supplier/Principal may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). Typically, we do require an administration fee of up to £65.00 per booking for any amendments and/or cancellations, but we will notify you of the exact charges at the time of amendment or cancellation.

If you do request an amendment, please ensure that you have received written confirmation of any changes to your booking prior to travel.

Please note: some Supplier/Principals do not allow changes and therefore in such cases, full cancellation charges will apply. 

7 - Changes & Cancellations By The Supplier/Principal 

We will inform you as soon as reasonably possible if the Supplier/Principal needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Supplier/Principal in relation to any alternative arrangements offered by the supplier but we will have no further liability to you. 

8 - Complaints 

Because the contract for your Arrangements is between you and the Supplier/Principal, any queries or concerns about your Arrangements should be addressed to them. If you have a problem with your Arrangements whilst using them, this must be reported to the Supplier/Principal immediately. If you fail to follow this procedure there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result. 

If you wish to complain when you return home, write to the Supplier/Principal. You will see their name and contact details in any confirmation documents we send you. 

We will of course assist you with this if you wish - please contact us at bookings@gutsygirls.co.uk. 

If you wish to complain about any service we have provided to you (i.e. our booking service) then please contact us directly. 

9 - Travel to Your Trip

We do not provide flights and are not responsible for how you travel and arrive to the starting point of your Arrangement location. We may provide information regarding how to arrive at the starting point of your trip Arrangement, however it remains your responsibility to research and make your own travel arrangements. 

With your permission, we will connect you with other guests joining your same Arrangement to see if you can arrange travel together. If you choose to share travel with another guest this is your choice and any travel arranged to reach the Arrangement location remains your responsibility and we will continue to have no liability to you for such arrangements. 

10 - Accommodation Ratings and Standards. 

All ratings are as provided by the relevant Supplier/Principal. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given.

11 - Excursions

Excursions or other tours that you may choose to book or pay for whilst you are enjoying your booked Arrangement(s) are not part of your contracted arrangements with the Supplier/Principal. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with Supplier/Principal. We and the Supplier/Principal are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

12 - Fitness to Travel and Medical Conditions

We or the Supplier/Principal are not a specialist disabled holiday company but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your trip, please provide us with full details before we confirm your booking so that we can try to advise you and confirm with the Supplier/Principal as to the suitability of your chosen Arrangements.  The Supplier/Principal may require you to produce a doctor’s certificate certifying that you are fit to participate in your chosen tour. 

Acting reasonably, if the Supplier/Principal is unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking on the Supplier/Principal’s behalf or, if you did not give us full details at the time of booking, we will inform the Supplier/Principal who may cancel it and impose applicable cancellation charges, when we become aware of these details. 

13 - Financial Protection 

All the package holidays we sell come with protection for your money. If you buy a single travel service then this might not apply. Package holidays are protected by the package organiser (which will be the Supplier/Principal) and we will provide you with their confirmation which outlines where you can get information on what this means for you and who to contact if things go wrong.


14 - Your Behaviour

All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion, the opinion of the Supplier/Principal or in the opinion of any airline staff, airport staff, property owner, or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we / the Supplier/Principal reserve the right to terminate your booking immediately.

In the event of such termination our liability or the Supplier/Principal’s to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. Neither we nor the Supplier/Principal will have any further obligations to you and/or your party. No refunds for lost accommodation, unused Arrangements or any other activities will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the flight provider or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. Neither we nor the Supplier/Principal can be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us. 

15 - Our Responsibility for Your Booking 

Your contract is with the Supplier/Principal and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the travel arrangements you have booked. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the travel arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.


16 - Entry Passport, Visa and Immigration Requirements, Safety & Health Formalities

As a courtesy, we provide general information regarding entry, passport, visa, health and immigration requirements, health and safety formalities applicable to your Arrangements. In addition, your Supplier/Principal is required to provide general information regarding entry, passport, visa, health and immigration requirements health and safety formalities applicable to your Arrangements, therefore please ensure to refer to their booking conditions as well.  

Nonetheless, it is your responsibility to check such requirements (in good time before departure), in order to make your decisions and/or fulfill such requirements and check any information regarding  your destination or country(ies) through which you are travelling.

Such information which you may need to check includes (but is not limited to) passport requirements including (but not limited to) duration of validity of your passport following return date, or whether your passport must be machine readable (for USA travel). 

You must check requirements for your own specific circumstances with the relevant bodies as applicable. We have provided a few useful resources below, though it is your responsibility to check and see if such body is relevant to yourself. 

For UK residents booking European travel, you should obtain a UK Global Health Insurance Card (UK GHIC) prior to departure unless you are able to rely upon an existing European Health Insurance Card (EHIC). For travel to Norway, Iceland, Liechtenstein and Switzerland, UK GHIC and EHIC cannot be used for medical treatment. Passengers to these destinations should obtain comprehensive medical insurance prior to departure, including cover for emergency medical treatment and associated costs. 

We, nor the Supplier/Principal do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any entry, passport, visa, immigration requirements or safety and health formalities. You agree to reimburse us and/or the Supplier/Principal in relation to any fines or other losses which we incur as a result of your failure to comply with any entry passport, visa, immigration requirements or health and safety formalities. 

14 - Law and Jurisdiction 

These Agency Terms & Conditions are governed by English law and we both agree that the courts of England and Wales have exclusive jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).  

15 - Promotions 

Please note, we may from time to time offer promotions on Arrangements such as a private room upgrade. Such promotions will only be available for future Arrangement bookings rather than applicable to Arrangement bookings which have already been made.